Refund policy
Returns & Refunds
We want you to be happy with your order. Because hats are wearable items, all returns must be in new, unworn condition and suitable for resale.
14-Day Return Window
You may request a return within 14 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In original condition
- With original tags, stickers, and packaging when applicable
- Free from sweat, odor, stains, makeup, pet hair, or other signs of wear
Items that show signs of use or are not in resellable condition cannot be accepted for return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges may be available when the requested replacement item is in stock. If the replacement is unavailable, we may offer a refund once the returned item is received and approved.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and include your order details and clear photos of the issue. We will review the situation and make it right.
Final Sale Items
Sale, clearance, custom, personalized, or specially made items are final sale and are not eligible for return unless they arrive damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.
How to Start a Return
To request a return or exchange, contact us at victorsala@icloud.com with your order number and the reason for the return.
Please do not send a return without contacting us first.
Ignited States Hat Co. reserves the right to decline returns that do not meet the conditions above, subject to applicable law.